Terms and Conditions

Legal Information


  • Introduction
  • Use
  • Software
  • Security
  • Limitation of London Luton's liability
  • Links to Third Party Websites
  • Changes to these Terms
  • Data Protection and Privacy
  • Cookies
  • General

1. Introduction

1.1 These terms and conditions ("the Terms") govern your use of this London Luton Airport Operations Ltd. ("London Luton Airport") website ("website") and receipt of any SMS Services ("SMS Service"). By accessing the website or receiving any SMS Service you are agreeing to the Terms, whether or not you register as a user. Please read through the Terms. If you do not agree with the Terms, do not use this website.

1.2 London Luton Airport reserves the right to suspend or terminate your access and use of the website and/or SMS Service at any time.

1.3 London Luton Airport shall not be liable if the content of this website or any viewing of it by you is contrary to the laws applying in the place where you access it. If you have any doubt, you should cease using this website.

2. Use

2.1 All material on the website and unless otherwise specified belongs to London Luton Airport, or licensors.

2.2 Except as stated in the paragraph 2.3 below, the contents of this website may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without the prior express written permission of London Luton Airport.

2.3 You may print or download to disk, at your own risk, the contents of an individual page of this website for your legitimate dealings with us. You may make one electronically stored, transient copy of the content of this website for the purpose of viewing it while connected to the Internet.

2.4 You may not do any of the following without the written permission of London Luton Airport:

2.4.1 remove the copyright or trademark notice from any copies of content under these Terms;

2.4.2 create a database in electronic or structured manual form by systematically downloading and storing any content;

2.4.3 link to or frame any content from, the website;

2.4.4 alter content downloaded from this website.

2.5 Your use of this website does not permit use of any logo, name service mark or trademark of London Luton Airport or any of its suppliers or contributors to this website other than incidentally when viewing or downloading any of the content.

2.6 If you are asked to register on any area of the website, on registration you must provide London Luton Airport with accurate, complete registration information and it is your responsibility to inform London Luton Airport of any changes to that information (including in particular your email address) by emailing marketing@ltn.aero

2.7 You are responsible for all use of the website and SMS Service and access made by you or anyone else using your user name and password (collectively "Identification") and for preventing unauthorised use of your Identification. If you believe that there has been any breach of security, such as the disclosure, theft or unauthorised use of your Identification you must notify London Luton Airport immediately by emailing marketing@ltn.aero

2.8 If on registration (or on amendment of your registration details) you provide London Luton Airport with an email address that will result in any emails London Luton Airport may send you being sent to you via a computer network operated by or on behalf of your employer or educational establishment (or similar) then you are warranting that you are entitled to receive emails at that address. You also agree that London Luton Airport may stop sending any emails to such address without notifying you, even if you have subscribed to receive them or any other service, if we receive a request from your employer or educational establishment (or otherwise) to stop sending emails to that address.

2.9 London Luton Airport may give you the option to subscribe to different services. Your use of the content received through any service will be subject to these Terms. We will let you know if you will be subject to any further terms and conditions.

2.10 You may use the website and SMS Service to purchase products or services from third parties. In that event, your contract for such products may be with the third party instead of or in addition to London Luton Airport, so you should check any terms and conditions of the third party as well.

3. Software

3.1 Copyright in any software that is made available for download from the website and/or SMS Service ("Software") belongs to London Luton Airport or its suppliers. Your use of the Software is governed by the terms of any licence agreement that may accompany or be included with the Software. Do not install or use any Software unless you agree to such licence agreement.

3.2 London Luton Airport may from time to time give you the option to modify your browser. In that event, a dialogue box will be shown on your screen requiring your authorisation for the modification to proceed. By clicking the "Acceptance" button (or equivalent) on the dialogue box, you will allow London Luton Airport to modify your browser to enable you to view the service on your screen at the same time as you work on other applications.

4. Security

4.1 You must not modify or contaminate this website or seek to violate its security.

4.2 If London Luton Airport suspects there is a risk to security of the website, it shall be entitled to suspend or restrict access until it is satisfied the risk has ceased.

5. Limitation of London Luton's liability

5.1 The information contained in the material in this website is only for general information purposes and is not intended to address your particular requirements. While London Luton Airport uses reasonable efforts to include accurate, complete and up-to-date information on this website, London Luton Airport makes no warranties or representations as to its accuracy, completeness or timeliness. London Luton Airport and its associate companies do not accept responsibility for any statement on the website or any reliance on it.

5.2 To the extent permitted by law, London Luton Airport excludes all warranties and conditions (express and implied) in respect of the website content, the availability of the website or any other warranty. Although London Luton Airport make use of anti-virus software to protect the website content, they do not guarantee that the website [and any downloads] is free from viruses. You are advised to take your own precautions.

5.3 With the exception of death or personal injury caused by it's negligence, London Luton Airport does not accept any liability for any loss or damage you incur by using the website including but not limited to direct, indirect, actual, incidental, punitive, special or consequential damages, lost income, revenue or profits, lost or damaged data or other commercial or economic loss, that result from your use of or inability to use this website, even if London Luton Airport has been advised of the possibility of such damages or such damages are foreseeable. By using this website you agree that this limitation will apply to all content, products or services available through this website (unless varied by terms specific to these products or services). In the event that the applicable law does not allow the limitation or exclusion of liability or damages, you agree that in no event shall London Luton Airport's total liability to you for all damages, losses and causes of action of any kind exceed the amount, if any, you have paid London Luton Airport for any products or services purchased from this website (unless varied by terms specific to these products or services).

5.4 London Luton Airport provides this website and its contents on an "as is" basis. Save as expressly set out in the Terms or those terms specifically relating to any service or products supplied from this website by London Luton Airport, London Luton Airport excludes all warranties, terms and conditions implied by statute or law, to the fullest extent allowed by law including, but not limited to, any warranty or condition of quality or fitness for a particular purpose.

6. Third Party Websites

6.1 This website contains links to other websites or WAP sites owned or operated by parties other than London Luton Airport ("Third Party Sites"). Such links are provided for your convenience only. If you use these links, you may leave the website or, alternatively, the link and Third Party Site content may be framed within this website. London Luton Airport has not reviewed all of these Third Party Sites or such framed content, and does not control, and is not responsible for their operation or for the content, privacy policies, or security of, Third Party Sites. London Luton Airport suggests that you review the individual privacy policy statement on any Third Party Sites before using the site or submitting any personal information.

6.2 London Luton Airport does not endorse or make any representations about the content or any products or services available on Third Party Sites. If you access Third Party Sites you do so at your own risk and London Luton Airport cannot be held liable for any loss or damage which may arise from access to, and use of, such sites.

6.3 These Terms only apply to your access to and use of this website. If you use one of the links on this website to visit a Third Party Site (such as our business partner websites), your viewing and use of such websites and any purchases or orders made through them will be subject to separate terms and conditions to be entered into between you and the third party. and London Luton Airport cannot be held liable for any loss or damage which may arise from contracts entered into as a result of the use of such sites.

6.4 You can buy a number of products and services via third parties through this website. The additional terms and conditions applicable to sales of those products and services will be brought to your attention before any order for products and services is completed.

7. Changes to these Terms

London Luton Airport reserves the right to make changes to any part of the website and these Terms. London Luton Airport shall notify you by posting such changes on the website. If you do not accept the changes you must stop using the website. By continuing to use the website after publication of any such change, you agree to those changes.

8. Data Protection and Privacy

8.1 Any personal data that you provide to us is held and processed in accordance with the Data Protection Act 1998. Unless you have otherwise agreed, personal data that you have given us is only used for the purpose for which you gave it to us (for example, to make a booking with us), and we delete it when we no longer need it for that purpose. If you have agreed, we add you to our database for sending you news about London Luton Airport, special offers, and so on, but you can “unsubscribe" at any time by clicking the link that will be on each e-mail. We will not provide your personal data to third parties without your consent.

9. Cookies

9.1 London Luton Airport may use "cookies" on this website. These are text files stored by your web browser on your computer. They provide information about your use of the website or enable the website to be personalised for your use.

9.2 Most web browsers automatically accept cookies, but if you decide that you do not want to utilise cookies then you can amend your browser settings to prevent this. You will still be able to use most of the website without a cookie.

9.3 London Luton Airport's cookies do not contain any personally identifying information (for example your telephone number, account or payment details) and this information cannot be accessed by using them. In addition, our cookies do not collect or record any information regarding how you are using your PC or Internet browser in any manner.

For further information about how we use cookies click here

10. General

10.1 Use of this website is subject to English law.

10.2 Headings in these Terms are for convenience only and will have no legal meaning or effect.

10.3 A waiver by London Luton Airport of a breach of any term or condition of these Terms shall not be deemed as a continuing waiver or a waiver of any subsequent breach of the same of any other provisions. The provisions of the Contracts (Rights of Third Parties) Act 1999 (or any analogous laws) shall not apply to these Terms. If a competent authority decides any part of these Terms cannot be enforced, that particular part will not apply but the rest will.

10.4 London Luton Airport Operations Ltd is a company registered in England under number 03491213 whose registered office is at Navigation House, Airport Way, London Luton Airport, Luton, Bedfordshire, LU2 9LY, England, UK.